The general terms and conditions define the operation of the Penine Istenič (hereinafter: the Provider) Web Site, the rights and obligations of the buyer and regulate the business relationship between provider and the buyer. The buyer is bound by the general terms and conditions that are valid at the time of purchase (time of placing order to the subscription system). The buyer shall be reminded of the general terms and conditions every time when placing the order and confirming his knowledge of them by placing the order.

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The general terms and conditions of the Penine Istenič website are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The Web Site is operated by:

Istenič, d.o.o.

Celovška 72

1000 Ljubljana

DŠ: 94703329

MŠ: 5394376000

Tel: 01 515 78 85


1. Accessibility of information

The Provider is bound to make available to the user at all times:

• Company data (name, registered office and registry number)
• Company contact details (e-mail, telephone)
• Essential features of the produtcs
• Accessibility of the produtcs
• Prices are clearly and unambiguously set
• Payment method information
• Information on the period within which withdrawal and withdrawal terms may be
• Information about the user complaint procedure

2. Service offer, delivery of ordered products

The products on the Penine Istenič website are frequently updated and change. If the characteristics of the products, their price, delivery time or quantity of stock change, the customer is notified in a timely manner of these changes and allows him to cancel the order or. order another product.

Products are delivered by DPD Slovenia. Upon delivery, the DPD Slovenia delivery company will call you and arrange with you to pick up the package.

For all products that have a delivery address in Slovenia when ordering, the delivery time and delivery cost apply, which are listed on the product page in the online store. Every product from the online store is available within a reasonable time.

3. Method of payment and prices

You can pay for the services you ordered:

• Via Stripe

The provider does not collect data relating to credit card payments and is transmitted by users through the website. This information is handled exclusively by the payment service providers, i.e. Stripe.

The provider issues an invoice on a durable medium, with the costs broken down. The purchase agreement is stored electronically on the provider’s server and accessible to the customer on its e-mail.

All product prices are published on the Penine Istenič website. The prices of individual products are stated in euros and include VAT and are valid at the time of placing the order.

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. Discounts and promotional codes do not add up.

4. Appeals

The provider complies with the applicable consumer protection rules. The provider has an effective complaint handling system in place. In case of problems, the buyer can contact the provider by e-mail

The provider undertakes to respond to the complaint within five working days with the proposal to take further consideration of the procedure. The provider will do its best to resolve any disputes amicably.

5. Refund

As a buyer, you have the right to inform the provider within 14 days of the date of purchase of the course that you are withdrawing from the contract without the need to give a reason for your decision. Please send your request for withdrawal and refund by e-mail:

Upon receipt of your notice of withdrawal, we will notify you within 5 working days of the refund order, and then the payment service provider, i.e. Stripe, will refund the payment received no later than 14 days from receipt of the notice of withdrawal.

The only cost you incur due to withdrawing from the contract is the cost of returning the products. Purchased products must be returned to the provider no later than 14 days after receipt of notice of withdrawal from the contract. The products must be returned to the provider undamaged, in unaltered quantity, unless the products are destroyed, damaged, without the fault of the buyer.

6. Privacy policy

Part of these Terms and Conditions is also the Privacy Policy, which is available here.

General terms and conditions are in use from 30.5.2022